Who is responsible
Training Core Lab is responsible for personal information collected through this marketing website. Privacy questions and rights requests can be sent to app@trainingcorelab.co.uk.
Website privacy information
This notice explains how personal information may be handled when you use the Training Core Lab marketing website or contact us.
This notice covers the public marketing website and enquiries. Customer use of the Training Core Lab platform is governed by the applicable customer agreement and product privacy documentation.
Information you provide
An enquiry may include your name, organisation, work email, optional telephone number, organisation type, approximate learner volume, areas of interest and message. Do not submit learner records or special-category personal data through the marketing form.
Technical and analytics records
The hosting service creates access records containing request time, page, IP address, browser identifier, response status and referrer for security and reliability. Eligible public-page events are also summarised without a visitor tracking script: the reporting record uses a one-way pseudonymous key and retains route, time, broad device and browser category, referrer category and supplied campaign parameters. It does not retain the raw IP address or complete browser identifier.
Purposes and lawful bases
Enquiry information is used to respond, arrange demonstrations, understand requirements and take steps requested before a possible business contract. Relevant records may also be retained for legitimate interests in business administration, service improvement, fraud prevention and website security, balanced against individual rights.
Recipients and international processing
Authorised personnel and necessary hosting, email or professional service providers may process limited information for the stated purposes. If a provider processes information outside the UK, appropriate contractual or legal safeguards should be used where required.
Retention
Enquiries are retained only as long as reasonably required for the conversation, related business records, legal obligations or the establishment and defence of claims. Privacy-minimised analytics history has a 400-day retention limit enforced during reporting capture; underlying hosting security logs may follow the host's operational retention schedule.
Your rights
Depending on the circumstances, you may have rights of access, correction, deletion, restriction, objection and portability, and the right to complain to the UK Information Commissioner's Office. Contact app@trainingcorelab.co.uk first if you would like us to address a concern.
Changes to this notice
This notice may be updated when the website, providers or legal requirements change. Material changes should be reflected on this page with a revised review date.